In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.

14 Days Returns Warranty

If for any reason you are dissatisfied with any item(s) purchased from, simply contact our Support Center. You can return the product within 14 days after receiving the delivery. We will always offer the best solution for our customers.

Note:Customers will only be charged once for shipping costs (this includes returns), No-restocking to be charged to the consumers for the return of the product. We undertake all freight charges (including free shipping products)

Get a Solution

Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB.
Our Solutions:
1. ViviBeauty's responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
2.Customer's responsibility
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
 All shipping fees are non-pay. The money will be back at 7-15 business days.

Notes about Warranty

- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided ViviBeauty did not make a mistake. If ViviBeauty made a mistake, we will always resolve the issue to your satisfaction.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.
- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted.

Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
We will not accept C.O.D. or third-party billing for returned merchandise.
In the case of shipping damages, please contact the carrier or our Customer Support department at,return the products to
High - tech Zone, Zhengzhou City, West 3rd Ring Road Power Plant Road, south of Limin warehouse.